Healthcare Information Security

Closing the Referral Gap: Maximize the Patient Experience, Care Coordination

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Sponsored by: Luma Health

Most specialty practices rely on new patients in order to grow and maintain their practice. As the shift to deliver more healthcare in an outpatient setting continues, referrals have become even more important to the business of running a specialty practice. Studies have shown that 60-70% of referrals go unscheduled due to long waiting times and provider dissatisfaction. For patients, low health literacy, scheduling challenges, and financial hurdles all pose challenges that can play a role in low referral rates. Yet on the clinical side, poor communication and patient outreach, as well as long appointment times can frustrate patients. They may then end up not caring enough to go through the process to schedule their referral. This whitepaper explores a wide range of solutions to make scheduling for patients easier, while also coordinating care more effectively.

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