Healthcare Information Security

Enterprise Case Study: Breaking through process silos to improve the customer experience

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Sponsored by: Salesforce

CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud. Take a look at this report to learn how the organization:

  • Balanced caseload by uniting three disparate call centers
  • Decreased time to train agents by unifying data in a single interface
  • Improved customer satisfaction while reducing call talk time

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