At first, I didn’t know texting with PHI was considered unsecure and didn’t realize how many physicians were actually texting data back and forth. I think a lot of them didn’t realize that either until it was brought to their attention and we realized we had to do something about it. No one realized any laws were broken, so we had to bring it to everyone’s attention that there were people getting fined for HIPAA violations. It’s hard to break a bad habit and you can’t tell them what to do either, so we have to give them something they’re used to.
Many have secure apps, which is great, but if you can incorporate them into other solutions, then there’s the synergistic effect. Because our organization is so huge and has in-patient and out-patient systems, it’ll serve our needs going forward.